A step by step guide to the booking process

Welcome to the world of online physiotherapy! This user guide is designed to guide you through your first virtual appointment. Either watch the video or read the step by step guide below.  We’ll walk you through the process, from booking your appointment to the moment you connect with your physiotherapist.

Step 1: Registering

On the front page scroll down to the section that says ‘What is online physiotherapy?’ At the bottom of that section you will see a darker blue button that says ‘book your consultation’.  Select it, and you’ll be taken to the next screen, where you’ll find the “Book Appointment” box on the left hand side of the screen.

Step 2: Create Your Log In

In order that we can schedule your appointment, we’ll need a bit of information from you. You’ll see a pop up box once you click on the book appointment box. It has a green ‘Log In’ button and a blue Register’ button, it’s the BLUE one you want to select. 

Step 3: Fill In Your Details

Let’s create your login credentials. This step ensures that your information remains secure. Once you’ve set up your name and email address, you’ll need to choose ad reconfirm a password. Finally type in your mobile number and select the big green ‘Get Verification Code’. 

A code will be sent directly to the mobile number you have just entered. Type the code into the box. Tick the small box on the left hand side that says ‘Accept Terms and Conditions’. You’ll notice that the green box has now changed and says ‘Submit’. Click that box and on we go.. 

Step 4: Selecting Your Appointment Duration

Now you’ll see the book appointment box again, this time when you click it you’ll be taken to a box that reads ‘Initial Consultation’.

Select the small button that says 60 minutes (All of our initial consultations are up to 60 minutes so our physios can really understand what is going on for you and how best to treat it or where to refer you).

Now you choose the appointment date and time that suits you best, you’ll see months at the top which you can scroll through and the days are underneath. Click on a day and it will show Blue, yellow and black slots which are morning afternoon and evening (subject to availability). Choose the ideal time for you. 

Flexibility is key. Select a time and date that align with your schedule. Online physiotherapy empowers you to access care when it’s most convenient for you.

Step 5: Secure Payment

To secure an appointment, you’ll be directed to our secure payment screen.  As your payment is processed, you’ll receive an email confirmation. Your journey to healing is officially booked!

Step 6: The Countdown Begins

As your appointment date approaches, we want to make sure you don’t miss it. That’s why, 48 hours in advance, you’ll receive a friendly reminder via text or email. We’ve got your back, every step of the way.

Step 7: Appointment Day

When your appointment time arrives, simply click on the link supplied in your booking email and your reminder email. Ensure your computer’s camera and sound are ready to roll. Now click on the link, and you’ll be transported to our virtual “waiting room.”

Step 8: Connecting with Your Physiotherapist

The moment you’ve been waiting for is here. As soon as your physiotherapist is ready, they’ll join the call and your session will begin. It’s a seamless transition from the waiting room to the world of online care.

Step 9: Your Appointment

During your online physiotherapy appointment, you’ll experience interactive discussion a thorough assessment and a personalised treatment plan tailored to your specific needs. It’s just like a face to face session but much more convenient.  Our expert physiotherapists are here to listen, guide, and support you on your healing journey. Not sure how to access or use the patient portal? Don’t worry we have a ‘How to’ guide for that too! 

The Benefits of Virtual Care

Online physiotherapy offers numerous advantages, from the convenience of scheduling appointments on your terms to the comfort of receiving care from your own space. With no need to travel, find parking, or wait in a waiting room, you can focus entirely on your health and well-being. 

Conclusion

Your first online physiotherapy appointment is the right step on a journey towards improved health and well-being. From booking your session to connecting with your physiotherapist, the process is designed to be user-friendly and secure and the portal easy for you to navigate. If you’re ever not sure, take a look at the user guides. Or if you are still struggling, drop us a line and we’ll help to guide you through it. 

You’re now ready to embark on your virtual physiotherapy journey. Book your first online appointment today and discover the convenience and effectiveness of remote care. We look forward to helping you achieve your recovery goals.