Frequently Asked Questions

BOOKINGS & APPOINTMENTS

How do I book an appointment?
You can book online through our booking page. Simply choose the type of appointment you need, select an available date and time, and enter your details. If you’re unsure which appointment is right for you, you can call or WhatsApp Jason on 07980 339 864 before booking.

What types of appointments do you offer?
We offer an initial assessment, ongoing 45-minute appointments, shorter 30-minute appointments for simpler needs, and a structured 6-week Mobility, Strength & Balance programme for older people.

How soon can I get an appointment?
Available appointments are shown on our online booking calendar. We regularly add new availability, so if you don’t see a suitable time, or don’t want to book on line, please get in touch.

Can I speak to someone before booking?
Of course. If you’re not sure whether physiotherapy is appropriate or which appointment to choose, call or WhatsApp Jason on 07980 339 864.

What happens after I book?
You’ll receive confirmation of your booking and information about your appointment. Your physiotherapist will contact you if any further information is needed before your visit but we tend to collect most of the information face to face.

Can I change or cancel my appointment?
Yes. We understand that plans can change. Please give as much notice as possible if you need to change or cancel an appointment. Our cancellation policy is explained in our Client Terms & Conditions but anything cancelled within 48 hours is free of charge.

Do I need to pay when I book?
Appointments booked online are paid for during the booking process. If you have any questions about payment, please get in touch before booking.

Can someone book an appointment on behalf of another person?
Yes. A family member, carer or other appropriate person can arrange an appointment on someone’s behalf. We may need to speak with the person receiving treatment before assessment and treatment can take place.

Can I book a physiotherapy appointment for an older relative?
Yes. Family members often arrange home physiotherapy for an older parent or relative. We can discuss their needs with you beforehand if that would be helpful.

Can a family member or carer be present during the appointment?
Yes. You’re very welcome to have a family member, friend or carer present during your appointment if you’d like them to be. They can also be involved in discussions about your treatment and rehabilitation, where appropriate and with your consent.

Do you visit nursing homes?
Yes. We work closely with nursing home staff to support their residents with physiotherapy, rehabilitation, mobility and independence. We also work with domiciliary and live-in care agencies to support their clients.

YOUR HOME VISIT

What happens during a home visit?
We start by talking about your concerns, your goals and how your condition is affecting your everyday life. We’ll then carry out an assessment and, where appropriate, provide treatment, exercises and practical advice tailored to you.

Do I need to prepare anything before you arrive?
No special preparation is needed. Please wear comfortable clothing that allows you to move freely and, if possible, have any relevant medical information, medication lists or hospital letters available.

Do I need a large space for physiotherapy?
Not necessarily. We can usually work within the space available in your home and adapt treatment and exercises to your surroundings.

Will I need any special equipment?
Not usually. We’ll make use of what you already have wherever possible and recommend equipment only where it would be useful or appropriate.

Can you help me exercise safely at home?
Yes. We can assess your mobility, strength and balance and provide exercises that are appropriate for your ability, goals and home environment.

Will I receive exercises to do between appointments?
Yes, where appropriate. You’ll receive a personalised exercise programme with clear instructions to help you continue your rehabilitation between appointments.

Can you work with carers or family members?
Yes. Where appropriate and with your consent, we can involve family members, carers or care staff in your rehabilitation so they understand how they can support you safely.

Do I need to be able to get up and walk for you to visit?
No. Home physiotherapy can be particularly useful when mobility is limited. We can adapt our assessment and treatment to your current abilities and work towards your individual goals.

Do you provide physiotherapy for transgender and gender-diverse people?
Yes we consider ourselves to be allies and everyone is welcome at The Physiotherapists. We understand that transitioning and gender-affirming treatment can bring individual considerations, including changes in strength, mobility, body composition and how your body feels and functions. We provide respectful, personalised physiotherapy and take the time to understand your individual needs, goals and preferences.

Do you provide physiotherapy for disabled people?
Yes. As we provide physio at home our service is often more appropriate for people with disabilities. We welcome disabled people and are committed to providing inclusive, accessible physiotherapy. We recognise that everyone’s abilities, communication needs and circumstances are different, and we adapt our assessment, treatment and rehabilitation to the individual. Please contact us by which ever method works best for you and we can discuss your individual needs.

TREATMENT & REHABILITATION

What conditions can you help with?
We provide physiotherapy for a wide range of conditions affecting movement, strength, balance and independence, including musculoskeletal problems, falls, Parkinson’s, neurological conditions, post-hospital recovery and post-operative rehabilitation.

Common MSK problems we can help with

• Back pain
• Neck pain
• Sciatica
• Shoulder pain
• Rotator cuff problems
• Frozen shoulder
• Tennis elbow
• Golfer’s elbow
• Wrist and hand pain
• Carpal tunnel syndrome
• Hip pain
• Hip bursitis
• Knee pain
• Osteoarthritis
• Ankle pain
• Achilles tendon problems
• Plantar fasciitis / heel pain
• Muscle strains
• Ligament sprains
• Tendon problems
• Sports and activity injuries
• Post-operative rehabilitation
• Joint replacement rehabilitation
• Work-related musculoskeletal problems
• Persistent or recurring pain
• Reduced mobility and stiffness
• Balance and movement problems

Will my treatment be tailored to me?
Yes. Your treatment and rehabilitation programme will be based on your assessment, your goals and what matters most to you. We don’t use a one-size-fits-all approach.

Can you help me regain strength and mobility after illness or hospitalisation?
Yes. We can help you rebuild strength, mobility, balance and confidence following illness, a hospital stay or a period of reduced activity.

Can you help with falls and balance problems?
Yes. We can assess factors affecting your balance and mobility and develop an appropriate programme to improve strength, balance, confidence and safety.

Can you help with long-term conditions?
Yes. Physiotherapy can help people manage many long-term conditions by maintaining or improving mobility, strength, function and independence. Your programme will be adapted to your abilities and goals.

Will I receive a personalised exercise programme?
Where appropriate, yes. We can provide a personalised programme with clear instructions and videos through PhysiApp, so you can refer back to your exercises between appointments. If technology doesn’t appeal we can print out your exercises for you and can print out in large format for those with visual impairments.

How many appointments will I need?
This depends on your condition, goals and progress. Some problems may only require a small number of appointments, while longer-term rehabilitation may benefit from ongoing support. We’ll discuss this with you rather than automatically recommending a set number of sessions.

Can you work alongside my existing healthcare or care team?
Yes. With your consent, we can communicate with relevant healthcare professionals, carers and care staff where this would help coordinate your rehabilitation and support your goals.

PRICING & PRACTICAL INFORMATION

How much does physiotherapy cost?
Our current prices are £75 for an initial 45-minute assessment, £65 for a 45-minute ongoing appointment and £40 for a 30-minute appointment. Our 6-week Mobility, Strength & Balance programme is £600.

Are there any additional charges for home visits?
No. Our prices include the home visit, with no separate travel charge within our usual treatment area.

How do I pay for my appointment?
Payment can be made securely online when booking your appointment. If you do not want to book or pay online contact us and we can discuss alternative arrangements.

What areas do you cover?
We provide home visits across Brighton, Hove and surrounding areas. If you’re unsure whether we cover your location, please get in touch.

How long will my appointment last?
Initial assessments and ongoing appointments are 45 minutes. We also offer 30-minute appointments for simpler problems or where a shorter session is more appropriate.

What should I wear for physiotherapy?
Wear comfortable clothing that allows you to move freely and gives reasonable access to the area being assessed or treated.

Do you provide receipts?
Yes. A receipt can be provided following payment if you require one for your records or for submission to a private health insurer.

Do you accept private health insurance?
We can provide documentation for you to submit to your insurer where appropriate. Please check with your insurer before booking whether your policy covers treatment with an independent physiotherapist.

What happens if I need to cancel or rearrange my appointment?
We ask for at least 48 hours’ notice wherever possible. Our full cancellation arrangements are set out in our Client Terms & Conditions.